My son did a drive by on the new house after work yesterday. He saw water running from the garage. It seems the new washer—the one that replaced the dented one—had a hot water line that had not been properly tightened. It was spraying water over the top of the machine. Fortunately, the carpet was not affected in the other part of the house. However, the walls in the utility were sprayed and water had run not only out the door but under the plate on the concrete slab on the two sides of the laundry room that form garage walls. In addition, it had run under the adjoining wall of the dining room, covering the tile, and into the kitchen, accumulating in the “no tile” space under the dishwasher, soaking the bottom of the drywall at the back of the dishwasher space. It also affected the outside wall of the dining area somewhat and may have run into the space under the pantry cabinet. After he dried the main part of the floor, he said that water still kept oozing out from the walls onto the tile. I know that the base plate is treated lumber, but I’m worried about baseboards and the drywall.
What really has me in a spin, though, is the treatment I’m receiving from Sears. I called them immediately. I got a very gracious run around that says they have 72 hours to deal with this. In 72 hours, more damage will have been done. They did offer to send someone out to reconnect the washer immediately. Like THAT is going to happen. I intend to insist that their insurance take care of this, and I do have homeowner’s, of course, but I’ve been unable to reach my agent.
I am not there; I am here because Sears insists that they must call me on my home phone, not my cell. They seem unable to deal with putting another number into their computer. That said, when I know how I feel at the moment, I can always remember all of you out there who still have unresolved issues with Hurricane Sandy or the kind of unresolved issues that can’t be fixed by human hands and a little lumber. God be with you all!